Category: Patient Resources

Same Day Appointments: Same day appointments are typically reserved for an acute illness or injury. If the schedule is full, we do our best to see where we can fit you in. Be aware there may be a wait time as we will be working you in between the regular scheduled appointments.

Well child visits: You will be asked to schedule subsequent wellness exams at the end of every well child visit. This assures that your child will have a place on the schedule ahead of time and that their well visits and immunizations on time.

Cancellations: If you should need to cancel or change an appointment, we ask that you please notify our office 24 hours in advance so that we may accommodate families who might be needing appointments. Any appointment not canceled at least 3 hours prior to the scheduled appointment time will be subject to a $25 fee. There will be a $25 no show fee added to the account for all missed appointments. After 3 missed appointments you may be subject to dismissal from the practice. We politely request you give as much notice as possible for any schedule changes or delays in arrival.

Running late:  If you are going to be more than 15 minutes late, please call our office so we can reschedule your appointment for a more convenient time. If your child is sick and you still wish to be seen the doctor might agree to add you back into the schedule between regular scheduled visits. Please note there may be a longer than usual wait time if you are late for your appointment and being worked back into the schedule.

Financial policy: By signing our Financial Policy Form, you acknowledge you agree and fully understand the Office Appointment Policy.

After Hours Calls

We have a physician on-call 7 days a week for emergencies only. If you have routine questions, please use your patient portal or call during our regular office hours. All after- hour calls will be answered in a timely manner. Calls between the hours of 10pm and 6am will be subject to a $25 charge.

Medical Records Release

Medical records can be transferred to another physician at no charge by sending us a request to transfer from the new physician taking over care. We ask that you give us up to 2 weeks to prepare and send your child’s medical records. A request for a printed copy of your Childs full medical record will be subject to a $25.00 fee.

Shot Record

A copy of the updated shot record will be given at every checkup when a vaccine is administered.  Immunization records can also be requested and printed from the patient portal found on our website. Immunization records will be released within 2-3 business days after request.

School, daycare, camp physicals

Please allow us 3-5 business days for your school, daycare, camp, and sports physical forms to be filled out. For any forms requiring more than a signature, additional fees may apply. Medication refills Please allow our office 72 hours for prescription refills.

Medication refills

will only be done during our normal business hours. The on-call physician will not prescribe non-urgent refills after hours or on weekends. For any new prescriptions being sent the patient must have a documented visit. Please request all prescription refills via the Patient Portal. All patients on ADHD medications are required to request a new prescription each month. They are required to have a visit every 3 months either in person or via telemedicine.

Immunization Policy

We strongly believe that immunizations are an important tool in protecting children and communities from potentially deadly diseases.  We have many newborns and other immunocompromised patients that we aim to keep healthy and protect them through herd immunity. We encourage all of our families here at Love & Grow Pediatrics to follow the vaccine schedule that is recommended by Centers for Disease Control. If you have specific questions or concerns regarding vaccines or the vaccine schedule, please schedule an appointment and we can discuss this further.

Frequently Asked Questions:

What is the recommended schedule for well-child exams?

The American Academy of Pediatrics recommends well-child exams at the following ages: 3 to 5 days, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, 2 1/2 years, 3 years, and once a year thereafter. This might be adjusted slightly based on your individual needs.

What should I do if my child is sick after hours?

If you have a medical emergency, please call 911 or go to the nearest emergency room. We do have a physician on call 7 days a week for any urgent concerns to help you determine if an ER visit is warranted. If you have routine medical questions, please call during our normal office hours at 830-203-6395. Any calls between 10 pm and 6am will be subject to a $25 fee.  As an additional resource your insurance company will offer an option to call and speak to a nurse. 

What is your policy on vaccines?  

Love & Grow Pediatrics strongly believes in the benefits of vaccines for both individual children and the community as a whole. We encourage families to follow the American Academy of Pediatrics recommended routine vaccine schedule. If you have a specific question or concerns about vaccines or the recommended schedule, please schedule an appointment and we can discuss in more detail. 

If I have to work and can not bring my child to the office, can another adult bring them?  

It is preferred that a parent accompany a patient to an appointment. We understand that circumstances may arise when a parent cannot come to the appointment. We require written authorization for anyone other than a parent to come to an appointment. Please make sure the person bringing your child knows the medical history, medications, allergies, or any other information that might be needed during the appointment.

How can I get a copy of my child’s immunization records?

Every time your child receives an immunization in our office, we will give you a copy of the updated shot record. You may also utilize our patient portal to print out a copy or make a request. 

What should I do when I have a form that needs a doctor’s signature?

We encourage you to bring all forms such as daycare physicals, dental clearance, asthma action plans, allergy action plans with you to an office visit. Forms signed urgently that are not part of an office visit will be subject to a $5 charge.

What are deductibles, co-insurance, and co-payments?

Deductibles: This is a set dollar amount that is required annually to be paid by the insured. The insurance will not pay any of your claims until this amount is paid by the patient. The medical provider must collect this in full and is not allowed to adjust any portion of this payment. You can call the number on your insurance card and they will be able to advise you of your deductible amount. They can also tell you if you have satisfied your deductible for the calendar year.

Co-payments: A set dollar amount that you are required to pay according to your insurance policy at each office visit.

Co-insurance: The portion of medical expenses that you are responsible for after the deductible is met and the insurance has paid its portion. For example, your policy may read 80/20, meaning that your insurance will pay 80% of the claim and you will be responsible for the remaining 20% up to your max out of pocket amount listed in the policy. 

Your policy manual can provide you with this information. Your insurance company determines the amount you pay. Again, medical providers are not allowed to adjust your co-payments or deductibles. It is your obligation to pay these amounts.

When is payment expected?    

Payment for services received is expected at the time of service. You should be prepared to pay for your office visit the day you visit your physician. If you have any questions about your physician’s payment policy you should ask the office staff prior to receiving treatment. You are responsible at the time of the visit for any deductible, copayment, or co-insurance charges not covered by your insurance company. 

Forms can be completed online through the patient portal or you can print them from our website and bring them with you to your appointment.